Support and Updates

How we charge for support

PC Accountant offers customer support to ProBooks and Visual ProBooks users 
who purchase an annual update/support package.

If you have not previously ordered the current year’s update/support package, your 
update order is automatic with your first support call of the calendar year.

Your first support call will be deducted from the support included in the update/support 
package (four incidents/one hour). Support after the first four instances/one hour will be 
billed at preferred rates.

Updating to the latest version of ProBooks or Visual ProBooks insures you have the most 
recent version  including any corrections and feature enhancements made during the prior year.

Subscription to www.pcaccountant.com allows you immediate access to any corrections 
or updates made during the current calendar year, as well as tax table and tax form updates.

Purchasing the annual update/support package means your support calls, faxes, emails 
will be answered as soon as possible without delay, and without the necessity of making 
payment arrangements with each support call.

ProBooks / Visual ProBooks Annual Update/Support Package Includes

• ProBooks or Visual ProBooks calendar year Update
• Calendar year Federal and State Income Tax update table which provides for updating 
  your company’s tax tables.
• Tax Form Updates: 1999 Form W-2, 1999 Form 940-EZ, 2000 Form 941
• Preferred Support Plan Including
  Subscription to updates from ProBooks web site www.pcaccountant.com during the 
  calendar year.
  Up to four instances (one hour maximum) of support during the calendar year.
  Preferred rates for additional fax, email, phone support and customization services.

Support after the first one hour or four incidents will be charged as follows

Support by Phone $25 minimum per incident. $2.00 per minute.
Support by Fax or Email $25 minimum per incident. $1.50 per minute.

Multiple calls or messages dealing with the same problem are treated as one incident. 
For example: Six faxes are exchanged over three days to resolve a problem/problems raised in 
one initial message. The charge will be a minimum of $25. If the total minutes times the rate per 
minute exceeds $25, the charge will be the rate per minute times the total number of minutes.

Credit Card pre-authorization or prepayment may be required for support services at our option.

Rates and terms of service are subject to change without notice.

Support by EMAIL      probooks@pcaccountant.com
Support by FAX          425 827-4361 / 206 374 2428
Support by PHONE     425 827 4361